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Faulty, damaged or broken?

All goods purchased from Bicicicielo are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Bicicielo has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:
  • Goods must be clean, not covered in muck and oil.
  • Clothing must be washed and clean.
  • Goods must be accompanied with the original proof of purchase.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value (UK orders only).
  • We can only refund the cost of 1st Class Royal Mail. If you are returning a large or heavy item e.g. a car rack, please contact us to arrange a collection.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost this is for small to large items.
  • Post charges for oversize items (Bikes & Wheels) will only be refunded up to £8.00 - we can arrange collection of these items for you.
  • If you live outside the UK unfortunately we cannot cover postage costs either way you will need to pay to have the item sent to us and we will request payment for returning the item(s) before we send them.
  • Items which develop a fault within the first six months will be repaired or replaced. If an item develops a fault after this period  and up to six years from the date of purchase (excluding consumable or perishable goods) the onus will be on the customer to prove that the item is inherently faulty in line with the Sale of Goods Act.
Exchanges will only be issued when the products have been received by Bicicielo. In accordance with the distance selling regulations , if a repair or replacement is not available, processing refunds can take up to 30 days however this is generally not the case and we try to process them as soon as possible.

Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! 
With regards to faulty items that are past season i.e. a previous year’s model we may not always be able to offer an exchange as they may be discontinued and therefore unavailable. Should this situation arise we will offer a repair or a refund given that the fault is a warranty issue.
 

Sent the wrong part?

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
  • We can only refund the cost of 1st Class Royal Mail Recorded Delivery. If you are returning a large or heavy item e.g. a car rack, please contact us to arrange a collection.
  • For non-UK returns please ring first to arrange the return so we can organise the most cost effective method.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
  • All refunds and/or exchanges will only be issued when the products have been received by Bicicielo Birmingham.
  • Goods must be accompanied with the original proof of purchase.
Return address all returns should be made to the following address at your cost:
Bicicielo Limited
43 Temple Street
Birmingham
B2 5DP