Free Delivery for all orders over £20
Collect for free from our Birmingham store
Interest free finance available

Delivery Policy

Delivery costs vary depending on destination, order weight and service type. Just add the items to your basket and continue to checkout where you'll see the different services and prices available.

90% of orders delivered within 48 hours (2 working days)!

We aim to deliver all orders within ten working days, most orders are shipped within this time period but on occasion your order may take up to 28 days and longer. If your item is going to take longer than 28 days our customer services will contact you by email or telephone. If you require something for a specific event and require it quickly we recommend calling or emailing us before ordering so we can check stock availability.

We use several different carriers for UK and worldwide orders. The size and/or weight of your package will define which carrier we use as detailed below.

Our Standard Free Delivery is sent Royal Mail Second Class and can take up to 6 working days to arrive. If you require your item within 6 days we suggest you choose the next day delivery option available.

Royal Mail 1st Class Signed for Delivery aims to get your order to you within 1-3 days. We suggest this option if your goods are more than £100.

APC Next Day Guarenteed will get your order to you next day if ordered before 4pm.  

We recommend you select shipping options with tracking is you order is over £100 to ensure your order is traceable and signed for, as we cannot be held responsible for any lost items where proof of delivery is unavailable. If your item is worth more than £100 then we advise that you select either Royal Mail 1st Class Signed For or APC Next Day Guaranteed.

 We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.

 Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or APC).

 Returns Policy

We aim for 100% customer satisfaction with the goods they purchase from us.

All images are for illustration only and products may differ from that shown.

If for some reason the customer is not happy with the goods they receive then they have 28 days from the date of receipt to return the goods.

The goods MUST be in mint, unused, re-saleable condition with all clothing tags attached. NO EXCEPTIONS. The goods MUST be in original packaging and packed to prevent damage during transit and should also be accompanied with your receipt as proof of purchase and a completed "Refund/Exchange Form"

Return postage must be paid by the customer and a small charge will be made for postage on replacement goods if required.

 Bicicielo conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.Please note: YOU MUST ensure that our completed returns form is included with your return. If you do not include the form we will be unable to process your return efficiently.Returning for refund/exchange. There is no need to contact us before you make a return unless you think that our help may avoid you having to return the goods.

  • Goods must be returned within 28 days of receipt. Goods received after this time will only be exchanged or credited to your account.
  • Goods must be in original packaging and be unsed and not have been fitted.
  • All refunds and/or exchanges will only be issued when the products have been received by Bicicielo Ltd,.
  • Goods must be accompanied with original proof of purchase.
  • DVD's and magazines are exempt from this policy and may not be returned.
  • We cannot refund any postage costs you may have incurred from your original order.

 At Bicicielo we offer free postage on all orders over £20 (Excluding bikes), but unfortunately we cannot extend this to product exchanges. If you do return an item do be exchanged for a different size or colour etc, then we will charge the postage cost to your card. This charge is £2.80 for small, low value items, or £5.00 for large packets and £8.00 for oversize items (Bikes & Wheels)